GDPR and Privacy

PRIVACY AND GDPR

Protecting your privacy

Terrain Geomatics Limited is committed to protecting and respecting your privacy. Your information will be held and handled by us according to this Policy.

All personal data held in the UK by Terrain Geomatics Limited is governed by the EU General Data Protection Regulation (GDPR).

For the purpose of the General Data Protection Regulation ("GDPR"), we are the data controller in respect of information collected during our project interaction with you.

This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from you

We may collect and process the following data about you:

Information you give us:

• Information about yourself including your full name, title and postal address, contact information including email address.
• We will not collect your personal information without your prior knowledge or permission.
• Information that you provide when you visit our website, make an enquiry on our website or request our services.
• If you email or contact us, we may keep a record of the correspondence or keep your message, emails address and contact information to respond to your request.
• We will only ask you to provide information about yourself when necessary for a specified purpose. For example, this is most likely when locating your property for the purpose of providing a quotation for a survey.

Information we collect about you:

• If you complete the ‘contact us’ form on our website, we receive an email that only includes the text that you enter. There is no other data collection from this process.
• If you contact us directly by email, we only receive the text that you enter.
• The contact details that you provide will only be used to contact you directly, as requested. They are only viewed in our office and never passed to third parties beyond us.
• We will never contact you outside the remit of survey services awarded by you. We will only contact you if it is required for an aspect of the work you have awarded us. Once a project is complete, we will not contact you unless requested.
• If we have sent you an invoice, we will need to keep the document archived for tax and legal purposes for a period of six years.

Where we store your personal data

The data that we collect from you will not be used beyond our office. It will never be transferred to, and stored at, any destinations outside the European Economic Area ("EEA"). It will also only be processed by staff operating inside the EEA who work for us. Such staff may be engaged in, among other things, the fulfilment of our services to you or the processing of your details for service delivery or invoicing. By submitting your personal data, you agree to this storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security safeguards (both electronically and physically) to try to prevent unauthorised access or disclosure.

Uses made of your information

We use information held about you in the following ways:

Information you give to us will be used by us:

To provide you with information or products and services that you request from us.

To carry out our obligations arising from any contracts entered into between you and us.

In commissioning survey work with Terrain Geomatics Limited, you agree to our contacting you in connection with your commission. However, receipt of such a communication, does not mean that you have been added to a mailing list (We do not operate such a system).

To notify you about changes to our service or contact you where necessary if (for instance) you have requested information regarding the services that we provide or have made a specific enquiry.

To administer, support, improve and develop our services.

To ensure that content from our website is presented in the most effective manner for you and for your computer/ device.

Information we collect about you will be used by us:

To effectively establish our contact with you to ensure effective communication during your commission. This will be to provide quotations, arrange access to property, deliver the survey information and issue invoices.

To improve the products and services we provide.

If you are an existing client, we will usually contact you by electronic means (e-mail or SMS, rather than post and again according to any preferences you've selected).

If you do not want us to use your data in this way, then please email us at:

info@terraingeomatics.com

Disclosure of your information

We will normally never disclose your personal information with anyone outside our organisation.

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, enforce our website terms of use, or terms of business and other agreements; or to protect the rights, property, or safety of Terrain Geomatics Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

However, we will otherwise never lease, distribute or sell your personal information to any third parties.

Links from our website

Our website may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies even if you access them using links from our website. Please check these policies before you submit any personal data to these websites.

Access to your information

You may request access to information held about you. This is normally a free service, unless this process proves to be unduly difficult and takes more time when a fee may be payable to cover the administration costs.

Changes to our Privacy Policy

This Policy will be reviewed and updated in line with any changes in the relevant legislation and technology in use with the latest version published here on this page. And any notices of related changes may be placed on other related/ prominent pages on our website. Your continued use of our website will signify that you agree to any such changes.
If you have any questions, comments or concerns about this Policy, then please email or write to us at:

Terrain Geomatics Limited, 10 Warblington Close, Tadley, Hampshire, RG26 3YW

info@terraingeomatics.com

We will then try our best to investigate your issue and resolve it promptly for you.

GDPR

Complying with the new EU General Data Protection Regulation (GDPR)

GDPR comes into effect on 25th May 2018 and changes UK data privacy law to give you more control over how your data is used, how you're contacted, as well as better protection for your personal data.

We have updated our Privacy Notice to reflect these changes (effective from 25 May 2018). We won't be changing the way we use your personal information, but the new notice now provides you with additional details such as:

• Your increased rights in relation to the information we hold about you
• How we keep your personal information secure
• The types of personal information we collect about you and how we use it
• The legal grounds for how we use your information

We'll now ask you how you would like to be contacted and as a Terrain Geomatics Limited client, you'll choose how you would like to receive communications from us on survey services. There are no additional changes to our terms and conditions.
 
5 things you need to know about GDPR

1. Technological advances have meant the amount of personal data being generated is rapidly increasing, which is why the law needed to be updated to better protect people. All companies now have to review how they manage all personal data.
2. It will give you more control over your personal data and how it is used. You'll have greater visibility and control over the personal data organisations hold about you. This means you can have greater confidence that information about you is accurate, up-to date and properly managed.
3. You can choose who contacts you, and how - organisations now need to ask for your consent so they can contact you about offers, products or services they think you'll find useful or interesting. To comply with GDPR, these requests need to be clear and straightforward.
4. You can also change your mind at any time - under the new rules, it should be easier to update your preferences on what you want to receive and how.
5. Your data will be better protected - organisations holding personal data now need to have the right processes in place to protect it and not put it at risk or face hefty fines.


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